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FAQ
- Are you a manufacturer or a trading company? Can we visit the factory?
We are a professional sanitary ware manufacturer with three of our own factories in Chaozhou city, Guangdong province, China. We specialize in OEM/ODM services. Factory visits are warmly welcomed.
- What certifications do your products hold?
Our products are certified to meet the standards of major global markets. Key certifications include CE, SASON, WaterMark, GSO, and SONCAP. Certificates are available upon request to ensure smooth customs clearance for your market.
- What are your customization options (OEM/ODM)?
We provide comprehensive OEM/ODM services. We can customize designs, sizes, finishes, logos, and packaging according to your specifications. MOQ applies to custom projects.
- What is your Minimum Order Quantity (MOQ)?
MOQ varies by product category (e.g., a 20-foot container for ceramics, smaller quantities for cabinets/mirrors). We try to be flexible for new partnerships. Contact us for specific details.
- Do you provide samples? What is your sample policy?
Yes, sample orders are welcome. Samples are provided for quality evaluation.
Sample Availability: We provide production-grade samples of our standard items or customized prototypes based on your specifications.
Cost & Logistics: Sample fees are typically charged at a nominal cost, which is often credited back against your subsequent bulk order. Shipping costs are borne by the client. We will assist with all export documentation.
- What is your warranty and after-sales policy?
We stand behind our products with a clear and responsive policy:
Comprehensive Warranty: We offer a 5-year warranty on ceramic main bodies and a 2-year warranty on accessories (e.g., toilet flush mechanisms, seat covers).
Dedicated & Timely Support: Our professional after-sales team is committed to providing initial response and a proposed solution within 48 hours for any inquiry or issue reported.
Full Support System: We provide continued assistance through the supply of spare parts and direct technical support to help you or your end-customers resolve any problems efficiently, ensuring minimal disruption.
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